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Customer Reviews & Industry Ratings

Founded in 2009 in Baton Rouge, GoAuto helps everyday drivers, especially those considered high-risk, those needing an SR-22, or those with past tickets or accidents, get on the road with low down payments, flexible payday due dates, and zero broker fees.

Ratings & Accreditations at a Glance

Verified ratings and accreditations across independent platforms, local storefronts, and consumer protection bureaus:

Trustpilot
4.8 / 5
★★★★★
Excellent TrustScore
View on Trustpilot ↗
Google Storefronts
4.0+ / 5
★★★★★
Across 50+ Local Offices
Browse Storefronts ↗
Better Business Bureau
A+ Rating
Accredited Business
Baton Rouge Headquarters
Verify on BBB.org ↗
Claims & Reliability
15+ Years
Fast, Dependable Claims
Direct Carrier Solvency
Explore Claims Support ↗

Real Reviews from Real Drivers

Authentic feedback from policyholders across our service regions:

★★★★★
Google Review

"Fast and friendly... Great customer service. They helped me get covered right over the phone and sent my proof of insurance to my email in minutes. The low down payment made all the difference for my budget."

Shae Pringle-Harris
• Houston, TX
Verified
★★★★★
Google Review

"Low cost car insurance... You can do everything online or right from the GoAuto app. The down payment was way lower than any other quote I received in Baton Rouge. Everything was clear from start to finish."

Alisha Ashton
• Baton Rouge, LA
Verified
★★★★★
Google Review

"Very friendly professionals that help right when you walk in. The staff took the time to find the exact minimum liability coverage I needed. GoAuto is the cheapest I've found in Las Vegas, hands down."

Angel Howard
• Las Vegas, NV
Verified
★★★★★
Trustpilot Review

"Mr. Square was very professional and patient even though I was irritated. This young man needs recognition for his work. He'll be the reason I will return and thank you for having such great customer service. Also the prices are fair."

Eileen Smith
• Lafayette, LA
Verified
★★★★★
Trustpilot Review

"I had the best insurance agent that I've ever had. He took the time out to explain everything to me, things I've never known in my own contract... And he saved me some money along the way too. Polite, patient, and friendly. 10/10."

Heather LeJeune
• Lake Charles, LA
Verified
★★★★★
Google Review

"Everyone there was very kind, professional, helpful and caring. GoAuto has the best prices to fit our needs. They treated me like a neighbor instead of an account number."

Sheral Bullock
• Shreveport, LA
Verified
Review Authenticity & Transparency Guarantee

GoAuto values authentic feedback from everyday drivers. Reviews highlighted on this page are gathered directly from verified policyholders and independent platforms, including Trustpilot and local Google Business Profiles. We do not edit, alter, or offer financial incentives for customer reviews.

Are You a GoAuto Driver? Share Your Story

Your real experience helps drivers in your neighborhood make confident, informed coverage decisions.

Why Drivers Switch to GoAuto

See how GoAuto’s direct-to-consumer auto insurance compares against high-cost national carriers and middleman brokers:

Swipe horizontally to compare coverage
Feature / Coverage Factor GoAuto Insurance Traditional / Broker Carriers
Initial Down Payment Affordable down payments to get you covered fast Often higher upfront payments required
Choice of Monthly Due Date Pick your own monthly due date to match payday Fixed calendar date assigned by carrier
Broker & Agency Fees $0 Direct Carrier: No middleman commission Broker and agency fees added to premium
Driver Acceptance & High-Risk Coverage Specializes in high-risk drivers, past accidents, tickets, lapses & low down SR-22s Strict underwriting, surcharges, or disqualification
SR-22 Electronic Reinstatement Fast electronic filing directly to state DMV/BMV Filing surcharges & delayed processing
Neighborhood Walk-In Stores 50+ retail storefronts across LA, TX, NV, OH Call centers only or independent agents
Instant Digital Proof of Card Digital ID card instant via phone & email Mailed cards or portal login needed

Licensed, Direct & Regulated: Our Commitment

GoAuto operates with complete direct-carrier transparency and full statutory oversight:

100% Direct Carrier Pricing

Underwritten directly by GoAuto Insurance (NAIC #10685). No broker markups, no agency commission fees, and no surprise administrative charges.

State Licensed & Regulated

Founded in 2009 in Baton Rouge, LA. Fully compliant with statutory capital reserve requirements across all states we serve: Alabama, Florida, Georgia, Louisiana, Nevada, Ohio, Tennessee, and Texas Departments of Insurance.

Instant DMV Reporting

Every policy and SR-22 certificate is transmitted electronically in real time to state motor vehicle registries, guaranteeing immediate legal driving status.

Zero Data Selling Promise

We respect your privacy. Your phone number, email, and personal driving history are strictly protected and never sold to third-party telemarketers.

Frequently Asked Questions

Clear answers to common questions about our rates, coverage, and customer satisfaction:

Yes. Founded in 2009 and headquartered in Baton Rouge, Louisiana, GoAuto has been providing dependable auto insurance for over 15 years. GoAuto is an accredited business with the Better Business Bureau (BBB) holding an A+ rating, is assigned NAIC company code #10685, and is fully licensed and regulated by state insurance departments across all states we serve: Alabama, Florida, Georgia, Louisiana, Nevada, Ohio, Tennessee, and Texas.

GoAuto operates on a direct-to-consumer model. By eliminating third-party broker commissions and unnecessary overhead, GoAuto passes those direct savings onto everyday drivers in the form of lower down payments and affordable monthly rates.

Verified customer reviews across Trustpilot, Google Storefronts, and consumer review platforms frequently highlight our helpful local agents, fast quote processing, and transparent coverage options. Policyholders also appreciate the ability to pick their own monthly payment date to align with their payday.

Instantly. Once your low down payment is processed online, over the phone, or at a local branch, your official proof of insurance card and policy documents are available immediately. You can download your digital ID card to your smartphone, view it in the GoAuto app, or receive a printed copy in person.

Yes. If your driver’s license was suspended or revoked and your state requires proof of financial responsibility, GoAuto provides same-day electronic SR-22 filings submitted directly to your state DMV/BMV/DPS with low down payments.

Yes. GoAuto specializes in providing affordable auto insurance for drivers with imperfect records, including high-risk drivers, drivers with past speeding tickets, accidents, coverage lapses, or those requiring an immediate electronic SR-22 filing to reinstate a suspended driver’s license.

For low cost car insurance