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FAQ / SUPPORT

HOW TO CONTACT GOAUTO

Our sales offices are open Monday – Friday 8:30am – 5:30pm, and Saturday 10::00am – 2:00pm.

Yes, it is 888-566-5505

Our phone lines are open Monday – Friday 8:30am – 5:30pm, and Saturday 10::00am – 2:00pm.

HOW TO MAKE PAYMENTS

Payments can be made online, on our app, in a local sales office, or on the phone.

Monthly payments can be auto-debited from a personal checking account.

Payments can be made online by Visa, Mastercard, or Discover and also by electronic check from a personal checking account.

Payments can be made on the app or online by Visa, Mastercard, or Discover and also by electronic check from a personal checking account.

No, our phone lines are open Monday – Friday 8:30am – 5:30pm, and Saturday 10::00am – 2:00pm.

No, but we do accept debit or credit cards with the Visa, Mastercard, or Discover logo.

Yes, we accept debit or credit cards with the Visa, Mastercard, or Discover logo.

Yes, we accept debit or credit cards with the Visa, Mastercard, or Discover logo.

No, we do not charge a fee to process payments.

APAC

P.O. Box 83827

Baton Rouge, LA 70884

Yes.

WHAT TO DO IF YOU HAVE AN ACCIDENT

  • Secure photos of the damage to all vehicles involved,
  • Exchange information if it is safe to do so with all parties,
  • Document how many people are in each vehicle.
  • Document the location, date and time of the accident.
  • Call the police

Yes, all accidents should be reported to your insurance company.

INSURANCE COVERAGE

Review your Declarations Page provided to you at the time your policy was purchased or when any changes were made to your policy.

Liability coverage is for damages you cause to third parties as a result of an automobile accident. This provides coverage for injuries and property damage to third parties due to your negligence in an automobile accident.

Loss caused by falling or flying objects, fire, theft, explosion, earthquake, windstorm, hail, water, flood, riot, civil commotion, malicious mischief, vandalism, contact with bird or animal or glass breakage, which is not otherwise excluded.

Damage to your vehicle caused by a collision. Your insured auto coming into direct physical contact with another object, which is not otherwise excluded.

A deductible applies to your Comprehensive and Collision coverage for your insured vehicle. It is the amount you have chosen to pay before your insurance company becomes responsible for payment when your vehicle is damaged as a result of a covered loss.

Check your Declarations page to see if you have chosen and paid for this separate coverage.

OTHERS

Yes, our App available for download at both the apple store for iPhone users and the play store for android users. To Locate it search; GoAuto insurance (no space between g and a)

A policy can be purchased by phone, on our website, on our App, or in a store.

Most policies can be renewed on our website, or on our App after you have created a GoAuto account. If your policy is not available to be renewed via the web or App, please contact a GoAuto Agent at 888-566-5505

No, being employed is not required to purchase a policy.

Yes, depending on your individual situation, GoAuto can provide you with a policy that includes SR22 verification.

Yes, depending on your situation GoAuto can provide you with an insurance policy even if you do not own a vehicle.

To add or remove a car please call a GoAuto Agent at 888-566-5505

To add or remove a driver please call a GoAuto Agent at 888-566-5505

Louisiana’s “No Pay, No Play” law can be verified on our website under the Vendor Portal section. For additional assistance please call 888-566-5505 option 5 to reach a claims representative.

Yes, GoAuto has created an automated email alert system called "Policy Watch". Once a policy is registered you will receive email alerts for policy events including cancelations, claims, and more. To register go to the Vendor Portal section of our Website and Select Policy Watch Registration and follow directions.

Contact a GoAuto Agent at 888-566-5505 to update either your mailing address, physical address, or email address.

Yes, a policy can be purchased today and the effective date can be up to thirty days in the future.

During the hours of 830 am – 730 pm Central Standard time A GoAuto Agent will be available to live chat with you or feel free to give us a call at 888-566-5505

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