FAQ/Customer Support
HOW TO CONTACT GOAUTO
Our sales offices are open Monday – Friday 8:30 AM – 5:30 PM and Saturday 10:00 AM – 2:00 PM. Our phones are open 7:30 AM – 7:30 PM Central Time Monday – Friday and 9:00 AM – 4:00 PM Central time on Saturdays. Our automated phone payment system is open 24/7. You can renew, add/remove vehicles and drivers, update your address, extend your monthly payment due date, file and manage claims, and more by logging into your online account or mobile app 24/7.
Yes, it is 833-700-0000. Our automated phone payment system is open 24/7. For all other inquiries our phones are open 7:30 AM – 7:30 PM Central Time Monday – Friday and 9:00 AM – 4:00 PM Central time on Saturdays. Our sales offices are open Monday – Friday 8:30 AM – 5:30 PM and Saturday 10:00 AM – 2:00 PM. You can renew, make a monthly payment, add/remove vehicles and drivers, update your address, extend your monthly payment due date, file and manage claims, and more by logging into your online account or mobile app 24/7.
Our automated phone payment system is open 24/7. For all other inquiries our phones are open 7:30 AM – 7:30 PM Central Time Monday – Friday and 9:00 AM – 4:00 PM Central time on Saturdays. Our sales offices are open Monday – Friday 8:30 AM – 5:30 PM and Saturday 10:00 AM – 2:00 PM. You can renew, add/remove vehicles and drivers, update your address, extend your monthly payment due date, file and manage claims, and more by logging into your online account or mobile app 24/7.
HOW TO MAKE PAYMENTS
Payments can be made on the app, online, or through our automated phone payment system by Visa, Mastercard, AMX, or Discover and also by electronic check from a personal checking account. We also accept Venmo / Paypal, when making your payment through your online account on the website or app. In the local stores we also accept money orders or physical checks.
Monthly payments can be auto-debited from a personal checking account, Credit Card or Debit card. To do so, log into your GoAuto Account on the Website or mobile app. Click on “Manage AutoPay”
Payments can be made on the app, online, or through our automated phone payment system by Visa, Mastercard, AMX, or Discover and also by electronic check from a personal checking account. We also accept Venmo / Paypal, when making your payment through your online account on the website or app. In the local stores we also accept money orders or physical checks.
Yes you can make a payment 24/7, using our automated phone system provided by OneInc. For all other inquiries our phones are open 7:30 AM – 7:30 PM Central Time Monday – Friday and 9:00 AM – 4:00 PM Central time on Saturdays. Our sales offices are open Monday – Friday 8:30 AM – 5:30 PM and Saturday 10:00 AM – 2:00 PM. You can renew, add/remove vehicles and drivers, update your address, extend your monthly payment due date, file and manage claims, and more by logging into your online account or mobile app 24/7/
Yes, we accept debit or credit cards with the Visa, Mastercard, Discover logo, or American Express logo
Yes, we accept debit or credit cards with the Visa, Mastercard, Discover logo, or American Express logo
Yes, we accept debit or credit cards with the Visa, Mastercard, Discover logo, or American Express logo
A fee is charged to make a payment if you choose to pay via credit card, debit card, or other prepaid cards, PayPal, Venmo, or other digital payment forms such as but not limited to Apple Pay and Google Pay. You will incur the fee charged by our payment vendor. The fee amount is currently set as 2.59% of the full amount being charged at the time the payment is made. This fee amount may change over time. There is no fee if making your monthly payment via check, ACH or Money Order. A fee is not charged to purchase, renew or make changes to a current policy.
Yes, you can pay your monthly payment using Venmo, Paypal when making your payment through your GoAuto account on the Website or mobile App.
Auto Premium Assistance Company, Post office Box 83827, Baton Rouge, LA 70884
Yes, In most cases you can extend your monthly payment due date. To do so please log into your GoAuto Account on our website or free mobile app and click on “Make Changes” then “Change your payment date”
WHAT TO DO IF YOU HAVE AN ACCIDENT
It is most effective to file your claim digitally. If a GoAuto Client use your GoAuto account on our website or free mobile app. If a non policy holder you may file directly on the website at www.GoAutoInsurance.com. All claims may also be filed by calling 833 700 0000 or by stopping into a local office. Please be sure to have all of your information accessible to ensure a complete and timely filed claim.
- Secure photos of the damage to all vehicles involved.
- Exchange information if it is safe to do so with all parties.
- Document how many people are in each vehicle.
- Document the location, date and time of the accident.
- Call the police.
Yes, all accidents should be reported to your insurance company.
Review your Declarations Page, provided to you at the time your policy was purchased or when any changes were made to your policy. You may access your Declaration page on your online / App account.
Liability coverage is for damages caused to third parties as a result of an automobile accident. This provides coverage for injuries and property damage to third parties due to your negligence in an automobile accident.
Loss caused by falling or flying objects, fire, theft, explosion, earthquake, windstorm, hail, water, flood, riot, civil commotion, malicious mischief, vandalism, contact with bird or animal or glass breakage, which is not otherwise excluded.
Damage caused by a collision. Your insured vehicle is upset, overturning or coming into direct physical contact with another object, which is not otherwise excluded.
A deductible applies to your Comprehensive Collision & Uninsured Motorist Property Damage coverage for your insured vehicle. It is the amount you have chosen to pay before your insurance company becomes responsible for payment when your vehicle is damaged as a result of a covered loss.
Check your Declarations page to see if you have chosen and paid for this separate coverage. You may access your Declaration page on your online / App account.
INSURANCE COVERAGE
Yes, our App is available for download at both the Apple Store for iPhone users and the Play Store for Android users. To find it, search for GoAuto Insurance (no space between G and A). You can add/remove vehicles and drivers, update your address, extend your monthly payment due date, file and manage claims, and more by logging into your online account or mobile app 24/7
A policy can be purchased on our website, on our App, by phone, or in a store. After a policy has been purchased you may make policy and coverage changes yourself using the self service portal.
Most policies can be renewed on our website, or on our App after you have created a GoAuto Insurance account. If your policy is not available to be renewed via the web or App, please contact a GoAuto Agent at 833-700-0000 or stop into a local office. If you are signed up for SMS text reminders, you will receive a reminder that includes a quick renew link that takes you straight to your account.
No, being employed is not required to purchase a policy.
Yes, depending on your individual situation, GoAuto can provide you with a policy that includes SR22 verification.
Yes, depending on your situation, GoAuto Insurance can provide you with a policy even if you do not own a vehicle.
You can add or remove a car using the self-service portal on our website or App. If you need further assistance, please call a GoAuto Insurance Agent at 833-700-0000 or stop into a local office.
You can add or remove a driver using the self-service portal on our website or App. If you need further assistance, please call a GoAuto Insurance Agent at 833-700-0000 or stop into a local office.
Louisiana’s “No Pay, No Play” law can be verified on our website under the Vendor Portal section. For additional assistance please call 833-700-0000 option 5 to reach a claims representative.
Yes, GoAuto has created an automated email alert system called “Policy Watch”. Once a policy is registered you will receive email alerts for policy events including cancellations, claims, and more. To register, go to the Vendor Portal section of our Website and Select Policy Watch Registration.
You can update your mailing address, physical address, or email address using the self-service portal on our website or App. If you need further assistance, please call a GoAuto Insurance Agent at 833-700-0000 or stop into a local office. You can also sign up to receive late notices by email instead of physical mail.
Yes, a policy can be purchased today. The effective date can be up to thirty days in the future.
Please give us a call at 833-700-0000 during the hours of 7:30 AM – 7:30 PM Central Standard time Monday – Friday and From 9:00 AM – 4:00 PM Central time on Saturday, Or stop into an office Monday – Friday from 8:30 AM – 5:30 PM or from 10:00 AM – 2:00 PM Saturday.
When renewing online or on the App, you will be able to change your due date. To make other policy changes, first complete your renewal, pay, and sign any necessary documents, then go back into your online account or app to process policy changes using the self service portal