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Houston Sales Offices
GoAuto Insurance
9210 S Texas 6
Houston,
TX
77083
(833) 700-0000
Hours of Operation:
Mon–Fri: 8:30 AM – 5:30 PM
Sat: 10:00 AM – 2:00 PM
Sun: Closed
Ismael Gonzalez
22:27 07 Jan 26
I have secured full coverage vehicle insurance with GoAuto and would like to extend my gratitude to Emely for the assistance provided.
Kendra Jackson
03:10 24 Dec 25
❌❌❌🚫🚫🚫These people are so unprofessional don’t get insurance through them. They have you pay $300 for a week and then want you to pay the next week. This is not a real insurance place. Scammers don’t waste your time. Keep looking this is not it.🚫🚫🚫🚫scammers ❌❌❌
Maire Summersst
19:14 29 Nov 25
I have been with them for about a year my insurance went up I can't get in touch with anybody. They never answer the phone.
Andrew Buhanan
17:16 30 Oct 25
Stephany was great!! She provided me an affordable price for both of my vehicles! She has a Great sense of humor which is always a pleasure!
L D (Lili1970)
22:30 23 Oct 25
the only time you talk to someone is when they're signing you up. no more after that. horrible...
Shannon Hall
15:48 15 Oct 25
Tried to call and get info about my policy and got a rude agent with a raspy voice obviously just woke up rolled out of bed and put the headset on for work from her bed I'm sure. I was so sincere and she just kept putting a wall up saying she answered my question which she didn't.. she just kept saying she could do this or that and I kept asking if she would answer my specific question and she kept saying I wont have talk to me like that when I was being very sincere and understanding of her rolling of bed so her cognitive functioning was obviously not great waking up and putting on a headset. Please get people that wanna work in customer service and not just pay their bills. Especially if you want the company to grow. I will not be back to purchase a policy
Daisya Lewis
21:26 05 Sep 25
Good afternoon, i am reaching out to file a complaint about a Mr Jaysin Armenta. My claim number was 4679294-08-21-2025. I called to file my claim the same day the accident happened. Jaysin Armenta called me to get information about the accident on 08-22-2025 at 1:19pm, we spoke for 9minutes. He emailed me shortly after to receive pictures from the accident which i did. I then sent him a video of the where the accident took place later that evening. September 2nd i sent a picture of the quote that was received from a mechanic shop. Since then, I have not gotten any update in regards to the claim. I called September 2, 2025 and also left a voicemail asking for an update. I called again September 3rd and got sent to voicemail. As of today, September 5th, i tried calling again and left yet another voicemail and no response or update. I had to reach out to the claims department to leave them a message requesting him to give me a call which he FINALLY did. I asked him if he’s received my emails and he stated yes .. I told him okay i was making sure since I haven’t gotten any update update or response. He then stated the claim was closed. I was confused because I only spoke with him once and never heard from him again. I asked him what my next steps were in regards to my vehicle being fixed and his response was “you don’t have collision coverage” I let him know okay that’s fine but a simple email or phone call to give your client a piece of mind in regards to the case being closed is basic communication and common courtesy and He arrogantly stated “we don’t usually tell clients the case is closed but you can let us know if that’s what you want”. His customer service was extremely poor. He was purposely declining my calls. It took me calling the main office for them to relay a message for him to finally call me back. I will definitely be calling again Monday morning to see who i can speak with higher up in regards to his poor communication and poor customer service skills.
Amanda Earnhart
14:50 05 Sep 25
Can never get ahold of them and the rates are to high and the app never works right cause I should not have to call this company to renew my policy cause it wont let me on app also they canceled our coverage over 18 dollars not good insurance
Sandra Lewis
12:41 03 Sep 25
Aaaassmaziiiinnnggggg customer service ..quick response to incident I reported. Adjuster came out in 3 days car was repaired in two weeks...I highly recommend
Susanne Fugett
13:48 24 Jul 25
Absolutely horrible customer service. No one answers calls. The app is not user friendly and you can't make any changes through it.
Kaylee Brdecka
14:37 30 May 25
If you ever need to call in and make a payment just don’t…. they never answer the phone will leave you waiting until they close on hold and then just hang up. Call back the next day to be on hold for 53 mins and then hung up on again.
Go auto please hire workers who A know how to do their job and B WANT to do it.
I’ve never had this many issues trying to pay a bill that yall have no problem adding them late fees too real quick.
Go auto please hire workers who A know how to do their job and B WANT to do it.
I’ve never had this many issues trying to pay a bill that yall have no problem adding them late fees too real quick.
Keelin Jackson
18:33 25 Apr 25
Just joined but it takes an hour+ just to get someone on the phone. Should not be a hassle just to change your info on a policy.
Hope
07:56 25 Mar 25
Tried to call because you can't edit driver's info on the app, even though it says you can. Called 3 times throughout the day, for 40- an hour on hold. No person ever answered, no matter what prompt you selected. definitely changing insurance!
Maricela Cervantes
17:13 11 Mar 25
The staff here is nice and always welcoming. My insurance is affordable. I would highly recommend this insurance company!
Daniel perez
01:10 06 Mar 25
Vanessa from their customer service contact is extremely rude. I will not recommend this service if you wants to have a real insurance. Another thing is that you can’t get a quote without signing a starting policy date without even knowing your rates. This business is a joke
Azalea Kitchen-Word
23:00 26 Feb 25
I have been on hold for TWO HOURS. TWO HOURS. This is insane. I was trying to move my new car to my policy but they don’t answer the phone. I just switched over to USAA. I’ll be canceling AS SOON AS THEY ANSWER THE PHONE. Jesus Christ!
GoAuto Insurance
156 FM 1960 Ste F
Houston,
TX
77073
(833) 700-0000
Hours of Operation:
Mon–Fri: 8:30 AM – 5:30 PM
Sat: 10:00 AM – 2:00 PM
Sun: Closed
Melissa Keller
19:04 01 Dec 25
Phone customer service always has a lot of wait time but the agents at the office are kind and helpful, I always go to pay my Father’s bill with agent Sophia and she is the best . I totally recommend this insurance agency , best prices in town !
Anthony Kollaja
03:16 14 Nov 25
I had a great experience using goto for basic liability auto. Quote was done with simple phone call and i went in to this location and sophia was nice and helped me save money. I left with a smile and my proof for the po poe yo! Hahaha these bad reviews are probably bogus on here. I just did basic policy but had no issues with price/location/service. I highly recommend this location and Sophia rep! Cheers yelp clowns!
Blanca Martinez
18:35 24 Sep 25
Customer service is always friendly and helpful whenever I call. I really feel like they value me as a customer, and that peace of mind is worth every penny. I highly recommend [Go Auto Insurance to anyone looking for reliable auto insurance.
Dwayne Cassidy
23:24 18 Sep 25
FIRST: DON'T FALL FOR THIS SCAM OF A COMPANY THEY ARE TRASH!
We put insurance on both of our vehicles. But ,When I had an accident I was told I was excluded from driving MY CAR. My wife was excluded from driving her truck but I could drive her truck and she could drive my car. which is really weird because we both own the vehicles. We are both on the insurance. Now they will not cover my vehicle because they said I was excluded. From driving my own car. That is in my name under the insurance that has my name on it. Trust me No matter who you try to reach out to at go auto they will just keep saying " my supervisor will call you back" then in a day or 2 or 3 when that 1 calls you back and you tell them how it should be. They tell you their supervisor will call you back. They are a scam. Unless you know you are never going to get an accident and need the insurance don't use them. Save yourself the headache and stress. A little information that will help someone maybe I'll attach a picture of some of their emails. Because you can't find a customer support email online.
We put insurance on both of our vehicles. But ,When I had an accident I was told I was excluded from driving MY CAR. My wife was excluded from driving her truck but I could drive her truck and she could drive my car. which is really weird because we both own the vehicles. We are both on the insurance. Now they will not cover my vehicle because they said I was excluded. From driving my own car. That is in my name under the insurance that has my name on it. Trust me No matter who you try to reach out to at go auto they will just keep saying " my supervisor will call you back" then in a day or 2 or 3 when that 1 calls you back and you tell them how it should be. They tell you their supervisor will call you back. They are a scam. Unless you know you are never going to get an accident and need the insurance don't use them. Save yourself the headache and stress. A little information that will help someone maybe I'll attach a picture of some of their emails. Because you can't find a customer support email online.
Ahmed Nsaif
19:52 04 Sep 25
To the management of GoAuto,
I am writing to express my extreme disappointment with the unethical and unprofessional way your company treats its customers. I purchased insurance from your company, and only four hours later I tried to cancel it. Instead of handling my request in a professional manner, your employees kept making excuses until the 5-day cancellation period had passed.
After repeated follow-ups, you agreed to refund the payment. Yet it has now been over three months, and no refund has been issued. This is unacceptable, dishonest, and shows that your company operates in a fraudulent manner.
I strongly advise anyone reading this message not to deal with GoAuto. Your company is a trap, a scam, and anyone who trusts you will end up a victim.
I am writing to express my extreme disappointment with the unethical and unprofessional way your company treats its customers. I purchased insurance from your company, and only four hours later I tried to cancel it. Instead of handling my request in a professional manner, your employees kept making excuses until the 5-day cancellation period had passed.
After repeated follow-ups, you agreed to refund the payment. Yet it has now been over three months, and no refund has been issued. This is unacceptable, dishonest, and shows that your company operates in a fraudulent manner.
I strongly advise anyone reading this message not to deal with GoAuto. Your company is a trap, a scam, and anyone who trusts you will end up a victim.
Troy Blanchard
23:55 23 Jul 25
They Don’t Check for any other damage hidden behind bumpers, damage was caused by a deer and they will do nothing, do not recommend if you don’t want an insurance company that don’t look for all damages these even behind the bumper! But if you want cheaper insurance that what they will give you, you will have to total you car before they will do anything, not worth it
JIMMY C
17:49 18 Jun 25
Low cost just don't ever file a claim. Took them 3 weeks just to provide an initial estimate for repairs. Another 3 weeks for them to respond to the repair facility's revised/supplemental estimate. A week+ of them haggling before approving the repairs, almost 2 months before the shop could even begin repairs. Add the 3+ weeks it took the shop to get parts & complete repairs. Almost 3 months without use of my vehicle.
Rachel Gerald
15:38 28 May 25
Do not choose this company. Their website and app are trash and when you call they will keep you on hold for at least 20 minutes every time.
Nue Gonzales
13:53 28 Feb 25
Literally a scam no one answers the phone I’ve been trying to get my money back for 2 days do not insure with them !!!! The worst
Based God
17:15 16 Nov 24
Location was closed on a saturday @ 11:00 am, why does it say open on google when its actually closed - already lost a potential customer, not including myself..
teranesha dixon
16:02 14 Nov 24
I came to this store on 11/14/2024 at 9:00am… the older lady who’s always in there by herself that wears glasses, was rude from the very second I walked in the door. I waited 15 minutes because she was on the phone, not sure if it was a personal call or work call because she spoke Spanish the hole conversation, but she seemed nice to whoever she was talking to… but then she got off the phone only for her not to be able to help me & had a stank attitude about it…she is very unprofessional with a nasty attitude.. she needs to be fired… shes too old not to have learned basic customer service… people spend too much money to be miss treated. I truly feel she was being racist , i spend the same money as every other race and I don’t appreciate how I was treated. To the rude lady that gave me a hard time after I worked an 11 hr shift , understand that Black people are still people and we don’t deserve to be talked down to, we pay bills and taxes just like everybody else…please do better and be mindful of how u treat people.
Uranus Blakeman
00:01 25 Jul 24
On Monday July 22nd, I visited the office on 45 and 1960 they only had two workers in the office the neither was a help. Both workers were on the phone, one appeared to be working and the other gossiping and laughing on the phone, while i waited 30 minutes or better before I went to the machine and took care of my bill myself. This is the second time I've witnessed poor service here. Corporate needs to retrain or hire new staff.
GoAuto Insurance
10909 Jones Rd
Houston,
TX
77065
(833) 700-0000
Hours of Operation:
Mon–Fri: 8:30 AM – 5:30 PM
Sat: 10:00 AM – 2:00 PM
Sun: Closed
Kaleb Tyndell
16:42 12 Oct 25
My policy ends the 17th i cant get an answer the website wont allow the payment its almost like they work in tandem to make you violate your car lease i guess ill just have to get a different insurance tomorrow
Alvin Canilao
18:10 06 Sep 25
It’s been go to have go auto the cheapest price I bet have it’s worth it and it’s easy
Jessica Salisbury
03:16 11 Apr 25
Select new customer auto quotes if you want someone to answer.
Happy Camper
16:43 04 Jan 25
This is the most ridiculous insurance company ever, They dictate who can live in your house in order to get a policy!! Don’t get them!! Run!!!
Tomas Marquez
17:52 21 Dec 24
They had me waiting for a representative for over 20 min with no response
Sheketha Holman
14:31 17 Jul 24
I PAID ALMOST
300 BUCKS TO GET A DIFFERENT DUE DATE AND A LOWER MONTHLY RATE SO THE AGENT TOOK MY MONEY OVER THE PHONE BUT NEVER CHANGED THE DATES IN THE SYSTEM AND ON MY BIRTHDAY MY INSURANCE CANCELED I DIDN'T EVEN KNOW IT WAS DUE YET BECAUSE I DID A DUE DATE CHANGE THIS HAS TOTALLY SCREWED ME OVER WOW I CAN'T FIND ANY INSURANCE LESS THAN 5/6 HUNDRED BUCKS AND THEY WON'T GIVE ME THE LOCAL OFFICE NUMBER UGHHH I AM GONNA HAVE TO FIND A LOCAL OFFICE THE MAIN NUMBER PPL HANGING UP THEY WONT PULL THE CALL THEY JUST FULL OF IT GOD FORGIVE I AM SOOOOO
PISSED U COULD FRY A WHOLE PACK OF BACON ON MY LIL RED SELF AND MAKE SEVERAL SANDWICHES
OMG THIS IS HORRIBLEEEEEEE
THEN THEY WOULDN'T PULL THE CALL THEY SAY ITS NOT STORED WELL HELL THAT'S NOT WHAT IT SAYS WHEN U CALL
IT SAYS ALL CALLS ARE BEING
MONITORED AND RECORDING (LIKE SAYING THEY RECORDING) MAN ALL A LIE
ALL OF SUDDEN THEY COULDN'T PULL THE CALL NAWL ITS NOT THEY CAN'T THEY WON'T
SPEECHLESS
GOD SEE YA'LL
300 BUCKS TO GET A DIFFERENT DUE DATE AND A LOWER MONTHLY RATE SO THE AGENT TOOK MY MONEY OVER THE PHONE BUT NEVER CHANGED THE DATES IN THE SYSTEM AND ON MY BIRTHDAY MY INSURANCE CANCELED I DIDN'T EVEN KNOW IT WAS DUE YET BECAUSE I DID A DUE DATE CHANGE THIS HAS TOTALLY SCREWED ME OVER WOW I CAN'T FIND ANY INSURANCE LESS THAN 5/6 HUNDRED BUCKS AND THEY WON'T GIVE ME THE LOCAL OFFICE NUMBER UGHHH I AM GONNA HAVE TO FIND A LOCAL OFFICE THE MAIN NUMBER PPL HANGING UP THEY WONT PULL THE CALL THEY JUST FULL OF IT GOD FORGIVE I AM SOOOOO
PISSED U COULD FRY A WHOLE PACK OF BACON ON MY LIL RED SELF AND MAKE SEVERAL SANDWICHES
OMG THIS IS HORRIBLEEEEEEE
THEN THEY WOULDN'T PULL THE CALL THEY SAY ITS NOT STORED WELL HELL THAT'S NOT WHAT IT SAYS WHEN U CALL
IT SAYS ALL CALLS ARE BEING
MONITORED AND RECORDING (LIKE SAYING THEY RECORDING) MAN ALL A LIE
ALL OF SUDDEN THEY COULDN'T PULL THE CALL NAWL ITS NOT THEY CAN'T THEY WON'T
SPEECHLESS
GOD SEE YA'LL
Miguel Rosales
07:55 11 May 24
Worst customer service from the lady working here. She’s probably the one other review(5star) on here. It wouldn’t be hard to figure who she is. You walk in, there’s two desks, a woman and man were working.
Anywho, I had already started a online quote beforehand, had my quote number, had all my figures written down when I went here in person. She then pulls up a policy that is almost three to four times more expensive than quoted. Then sticks with that policy price, and continues to say that she can’t change anything about coverages or personal details that will benefit me in price. “I’m not going to sit here and change things on the computer to benefit your price.”-she said this very very closely quoted.
So I left. Angry. Upset. I felt cheated out of getting auto insurance which I had every intention of purchasing this day. I had been shopping around online, making phone calls, and I decided to go with GoAuto! But this lady, with her rudeness, and quick wit, and smartness. That kind of rude sass no one should have to deal with, when it was unprovoked, and supposedly in a professional setting.
I wasn’t finished. I looked up the next closets branch to call, and see if I can get some actual help or assistance. Luckily, the number calls a general call center. So I’m speaking with a very kind woman now. Thank goodness! She looks up my quote number, and the rude girl at the office apparently put a lock on my quote number, and a block on my address. So this kind woman on the phone, takes the time to unlock it, unblock the address. Change personal information, ask general questions that ended up saving me money(like; is the vehicle parked in a garage?). Then pulls up a quote that is not very far off from the online number. I’m satisfied with it, I pay by card, boom I’m covered. Just like that.
I don’t understand why the rude quick to small girl at this branch couldn’t just help me finish a simple policy.
I’m now covered, very satisfied with my over the phone experience, so save yourself the hassle and don’t go to this branch. Would rate 0 stars if possible. Thank you if you read all this.
Anywho, I had already started a online quote beforehand, had my quote number, had all my figures written down when I went here in person. She then pulls up a policy that is almost three to four times more expensive than quoted. Then sticks with that policy price, and continues to say that she can’t change anything about coverages or personal details that will benefit me in price. “I’m not going to sit here and change things on the computer to benefit your price.”-she said this very very closely quoted.
So I left. Angry. Upset. I felt cheated out of getting auto insurance which I had every intention of purchasing this day. I had been shopping around online, making phone calls, and I decided to go with GoAuto! But this lady, with her rudeness, and quick wit, and smartness. That kind of rude sass no one should have to deal with, when it was unprovoked, and supposedly in a professional setting.
I wasn’t finished. I looked up the next closets branch to call, and see if I can get some actual help or assistance. Luckily, the number calls a general call center. So I’m speaking with a very kind woman now. Thank goodness! She looks up my quote number, and the rude girl at the office apparently put a lock on my quote number, and a block on my address. So this kind woman on the phone, takes the time to unlock it, unblock the address. Change personal information, ask general questions that ended up saving me money(like; is the vehicle parked in a garage?). Then pulls up a quote that is not very far off from the online number. I’m satisfied with it, I pay by card, boom I’m covered. Just like that.
I don’t understand why the rude quick to small girl at this branch couldn’t just help me finish a simple policy.
I’m now covered, very satisfied with my over the phone experience, so save yourself the hassle and don’t go to this branch. Would rate 0 stars if possible. Thank you if you read all this.
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Navigating Houston with Confidence using GoAuto Insurance
As the largest city in Texas, Houston is best known for NASA’s Space Center, its booming energy sector, and diverse culinary scene. The city’s museums, professional sports teams, and vibrant cultural diversity make it a major metropolitan hub. But driving in a busy city means staying prepared, and having reliable car insurance is essential. GoAuto Insurance provides Houston drivers with affordable coverage options that fit the local lifestyle, helping you stay protected on the road. Get a free quote today and see how we can help you drive confidently in Houston.
Car Insurance: The Key to Secure Travel in Houston
GoAuto Insurance is committed to keeping you protected on Houston’s roads. Whether you’re commuting around the college community or driving around enjoying the scenery, our coverage options provide the security you need. Wherever your day takes you, GoAuto Insurance has the coverage to give you peace of mind on every drive.
Places to Visit When Traveling to Houston
- Space Center Houston – NASA’s visitor center, where you can see spacecraft and learn about space exploration.
- Houston Museum of Natural Science – Features dinosaur skeletons, gemstones, and an IMAX theater.
- Buffalo Bayou Park – A scenic park with walking trails, kayaking, and beautiful skyline views.
- The Galleria – Texas’ largest shopping mall with luxury retailers, dining, and an indoor ice rink.
Why Choose Us for Car Insurance in Houston?
We are committed to providing Houston residents with tailored car insurance solutions to meet their unique needs. Here’s why drivers in Houston trust us:
- Competitive Rates – Get affordable car insurance from top providers.
- Personalized Coverage – Choose from basic liability to full coverage options.
- Local Expertise – We understand Houston’s unique driving risks and insurance requirements.
- Fast & Easy Quotes – Get a free, no-obligation quote in minutes.
Coverage Options We Offer
Liability Insurance
Texas law requires all drivers to carry liability insurance to cover injuries and property damage caused to others in an accident.
Collision Coverage
Pays for damage to your vehicle after a collision, no matter who’s at fault.
Comprehensive Insurance
Covers non-collision-related damages such as theft, flooding, hail, and vandalism—important for Houston’s unpredictable weather.
Uninsured/Underinsured Motorist Coverage
Protects you if you’re involved in an accident with a driver who has no insurance or insufficient coverage.
Personal Injury Protection (PIP)
Covers medical expenses and lost wages for you and your passengers, regardless of fault.
How to Get Started
- Request a Free Quote – Get a personalized estimate online or by phone.
- Customize Your Coverage – Work with our agents to find the best policy for your vehicle and other needs.
- Drive with Confidence – Stay protected with reliable car insurance in Houston.
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Frequently Asked Questions
Who has the cheapest car insurance in Houston?
Car insurance rates in Houston vary widely depending on your driving history, vehicle type, age, and even your ZIP code. While it’s difficult to say who has the absolute cheapest rate, GoAuto Insurance helps you save through its direct-to-consumer model with no commissioned agents, no unnecessary add-ons, and customizable payment options that fit your budget. Instead of one-size-fits-all pricing, GoAuto Insurance focuses on providing essential coverage at affordable rates so you can stay protected on the road without paying for extras you don’t need.
In Houston, do national car insurance providers have lower rates than regional options?
Not necessarily. Larger, national companies often spend heavily on advertising and brand recognition. These costs can be reflected in their premiums. Regional providers like GoAuto Insurance operate with lower overhead and more local insight, allowing competitive rates tailored to Houston drivers. We understand the factors that affect drivers, from coastal weather conditions to urban traffic patterns, helping us design coverage that’s practical, cost-effective, and straightforward.
How do I lower my car insurance in Houston?
The best way to lower your car insurance in Houston is to choose a policy that matches your actual needs. Review your current coverage to make sure you’re not paying for extras that don’t apply to you. Maintaining a clean driving record, opting for higher deductibles, and exploring discount opportunities can also make a difference. At GoAuto Insurance, we keep things simple — offering flexible payment plans and affordable coverage options without the hidden costs. You can explore money-saving tips and car insurance insights on our blog to make informed decisions about your coverage.